Appointment Cancellation Policy

To allow us to accommodate clients on our waiting list, please make any cancellations or service changes at least 48 hours before your scheduled appointment. 48 hours notice leaves us enough time to accommodate clients on our waiting list while protecting our artists. Thank you for your understanding.

• We  will require a credit card on file to book any service of 3 hours or more
• Appointments canceled within 48 hours for services lasting 3 hours or more will be charged 50% of the service
• "No show" appointments for services lasting 3 hours or more will be charged 100% of the service
• ANY "no show" appointment, regardless of length of service, will be required to have a credit card on file to rebook
• Any future appointments booked thereafter, that are canceled within 48 hours, will be charged 50% of the service
• Any additional no show appointments will be charged 100% of the service

Some appointments may require a deposit to be paid ahead when booking. Deposits are non-refundable but can be transferred to your new appointment date if we are given more than 48 hours notice. In the event of a cancellation with less than 48 hours notice, your deposit will be forfeited and a new one will be required to rebook.

Out of respect for our clients, services for those arriving more than 15 minutes late will be honored at your artist's discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments.

We pride ourselves on providing consistently high quality services, resulting in loyal and happy clientele. However, in the unlikely event that you are unhappy with your service, your feedback is welcome. Please call or email the salon with any questions or concerns you have regarding any service that you are not happy with. We want you to love your hair and your experience with us! We allow a grace period of 1 week following the initial appointment for any adjustments or corrections to be made at no cost to you.